Frequently Asked Questions
Some of the most frequently asked questions are listed below, if you have any other questions not answered here please contact us and we will be happy to answer them for you.
Who can purchase from Daisy Strings?
We sell direct to the public for both the hand-crafted accessories and the craft materials. Although the craft materials can be purchased in wholesale quantities, you do not need to be a registered business to purchase from us.
How are orders paid for?
Our preferred method of payment for orders is through PayPal, this is the most secure method for both Daisy Strings and the customer. Once you have finished placing your order and are ready to make payment you will be automatically transferred to a PayPal page for processing.
What if I don’t have a PayPal account? You can still pay for an order through PayPal using a credit card without having to sign up for a PayPal account. Simply enter your credit card details on the PayPal screen.
We also accept phone credit card payments. To pay by credit card over the phone, simply place your order and select Phone credit card payment as the payment option. We will then call you and ask for your credit card details. Credit card payments will only be processed Monday – Tuesday 9am – 5pm and Friday 9am – 5pm. If this time frame is not suitable please include a note with your order or email us with your preferred time frame.
How are orders placed?
Orders are to be placed though the online store, however, if you do require a custom made order please email email@example.com.
How will orders be shipped?
All orders will be shipped via Australia Post or private courier company. Orders to the product value of $50 or more will be posted with signature for extra security and all orders will have tracking. If you request for your order to be left at the delivery address if unattended the signature on delivery will not apply. Goods will be dispatched within 1-3 working days after payment has been received. Shipping costs are a flat rate for orders up to the value of $140, $8 for standard shipping and $14 for express. Express shipping is not available on orders over $300. Shipping prices change in accordance with postage rates, last updated 22 January 2018.
Standard Shipping: Shipped primarily through courier, however Australia Post may be used when appropriate. Standard shipping could take 3-9 working days for delivery depending on destination.
Express Shipping: Shipped through Australia Post. Express shipping could take 1 – 3 days for delivery depending on destination.
Local Pickup: You can arrange to pick up good from our Victorian and Queensland location please contact us for more information.
Local Delivery: Only available for delivery to postcodes within 3820, 3821, 3818, 3810 until further notice. Deliveries are only made on Tuesdays, Fridays or Saturdays between 10am – 3pm.
Is GST (Goods & Services Tax included) in prices?
As of 8 Oct 2014 Daisy Strings will no longer be registered for GST and GST will not be added to the price of any products or shipping.
Am I able to return a product?
Returns and refunds will be accepted for products that are either faulty or not as described. Products must be returned at the customers expense for a refund to be applied. Daisy Strings must be notified within 14 days or receiving product for a claim to be made.
Can orders be placed from outside of Australia?
Yes, orders can be placed from and shipped worldwide, however, the shipping calculator on this site only calculates Australia wide shipping. Please contact us for shipping rates for international orders.
Am I able to pick up my order?
Yes, if you are in Yeppoon or Warragul or surrounding areas you can arrange to pick up your order and save on shipping costs. When you place your order online, simply select the Local Pick Up option at checkout and this will give you free shipping. Please contact us to arrange the pick up location and date. The order will still need to be paid for online.
Am I able to view the products before purchasing?
Yes, we can post you samples of the products you would like to see, although it is not possible to send samples of all products. We understand it can be difficult to determine the colour and feel of product online so we try to make it easier for you with samples. We do not have a store front to visit to view the products but will happily send samples to help you with your purchase. Simple email us firstname.lastname@example.org with what you would like to see and your postal address and we will post the samples to you.
Why do the colours vary between individual tulle rolls?
We receive our products from an overseas supplier and from time to time there is a variance in dye lots, while they are still called the same colour the appearance may be slightly different. While we take the greatest care to match dye lots to provide consistency for our customers it is not always possible and beyond our control.
Where do Daisy Strings Products come from?
Daisy Strings products come from a range of sources including Australian and American companies. All handmade products are made in Australia from local and imported materials. We carefully select all products for quality, value for money and availability. For more information on which products are imported please contact us.
Is the tulle flame retardant?
No. We stock both polyester and nylon tulle and neither material is flame retardant. We take great care to ensure we only stock quality products and the only tulle we stock complies with U.S.A safety regulations.