New Shipping Rates – Effective 22 January 2018
As of Monday January 22nd 2018, a new shipping rate schedule has been implemented. The new schedule has been formulated with the intention of making shipping costs simple and affordable.
A single rate for standard shipping and a single rate for express shipping for all orders under $140 has been introduced so you will always know how much shipping is before ordering.
Standard shipping for orders under $140 = $8.00
Standard shipping for orders of $140 or more = FREE Shipping
Express shipping for orders under $140 = $14.00
Express shipping for order of $140 or more = $6.00
These shipping rates will be trialled until 30 June 2018 and adjustments may be made after this if necessary.
To make the new shipping rates affordable and viable there have been some changes to the dispatch times and handling.
Standard orders received before 9pm will now be dispatched the next business day after payment has been received. Orders received after 9pm will be included with the orders coming in the next business day and will therefore be dispatched 2 business days after payment completed. Example: An order received at 10:00pm on Monday will be dispatched by 5pm Wednesday.
Standard orders will primarily be sent with Sendle couriers, however, Australia Post may be used when sending to a Post office box or delivery is not possible or inappropriate with Sendle.
Changes to standard orders may be possible up to 12 noon on the same day as placing the order or the next business day for orders placed after 9pm. Please contact Daisy Strings if you would like to make a change to your order. All efforts will be made to accomodate changes, but it is not always possible.
While these timeframes are the standard dispatch times, it may be possible to dispatch earlier. Orders will always be dispatched ASAP to ensure you receive your products in a timely manner so you can start creating.
Express orders will still be dispatched as soon as possible and may take up to 5pm the next business day after payment (may be dispatched on the same day).
Express orders are sent with Australia Post and treated with urgency. To ensure fastest possible delivery these orders are packed as a priority and driven to the closest possible Australia Post outlet that offers Next Business Day delivery service. For this reason the express post charge has a $2 handling fee built in to the cost of shipping, so the cost of express shipping is broken down into $12 for postage costs and $2 handling fee (there is no handling fee for standard shipping). Please note, this does not guarantee next business day delivery but it is possible in some locations.
Express orders of $140-$300 still incur a fee of $6 ($4 postage and $2 handling). Please contact Daisy Strings for a quote for express orders over $300.
Changes to express orders may be possible up to 11am on the same day as placing the order. All efforts will be made to accommodate changes, but it is not always possible.
Please note: Not all products are available on flat rate express shipping.
Why does the shipping cost so much when the products are light in weight?
It is often expected that shipping will be cheaper for Daisy Strings products because of the weight. It’s true, tulle does not weigh much but it is bulky. The shipping rates from all carriers are based on the volume of the parcel when the weight is minimal and therefore because the items are bulky it does end up costing more than what you may expect. To minimise costs satchels are used where possible to reduce the size of the package.
Customer feedback has been listened to and is the reason for this change. Please continue to provide your feedback so Daisy Strings can continue to improve. All feedback is welcome so if you would like to share your thoughts, comments or experiences on the new (or even the old) shipping rates please feel free to contact us.